Frequently Asked Questions

What do I do if I receive a faulty item or have a problem with an item ordered? 

Please contact us immediately at sabon@luxasia.com with your order number, details and an image of the faulty item(s) received.

Please do not discard the items as we will need them returned back to us.

What are my delivery options and how much is shipping?

We offer a standard delivery that takes one to three working days after confirmation of the order

We do not deliver on Saturdays, Sundays and Public Holidays. Shipping may take longer during sale periods, holidays and extreme weather conditions.

Can I choose a time slot?

Our delivery time is between 9:00 AM to 6:00 PM. Choosing of delivery timing is not available at the moment.

I entered the wrong address, what should I do?

Unfortunately, the delivery address cannot be amended once the order has been processed.

In the event that the wrong address is indicated in the order, and the package is delivered, escentials will not be liable for any replacement or refund.

The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.

Can I upgrade my delivery methods afterward?

Unfortunately, once your order has been paid and processed, we are unable to change your Shipping Method?

What should I do if my order has not arrived?

Please email us sabon@luxasia.com and we will get you in touch with our delivery company.

Will I get charged for a re-delivery?

If we attempt to deliver your order, but you are not present to receive it; we will re-deliver on the next available date. Please note, there is a re-delivery fee of S$10 if your delivery fails twice.